NM
Nthabiseng M

1 reviews | Active since Nov 2015

19 Dec 2016, 10:58

Slip and exchange

<p>Good day</p> <p>I have a complain that I would like to lodge, on Saturday I bought a Zip skirt at Jabulani Mall, I went there to exchange two pair of shoes that costed R120 and then i bought some few items on top that costed me R450 if not more, I didn't receive my slip for those things that I have purchased which is not right, I was so upset I didn't want to cause a scene, now on yesterday after church I went to Maponya mall to exchange the skirt and when I arrived the security guy tells that you people do not to exchanges without slip and then i had to take my own money to go to jabulani and exhchange there and unfortunately i didnt get a size that i wanted. Now am going to Randburg to exchange this if i get the same excuses that i got at Moponya... You will receive another complain from me until this thing is resolved. What you guys are doing is totally unacceptable.</p> <p> </p> <p>Regards </p>

0
Replies (2)
Mr Price
Mr Price's reply19 Dec 2016, 17:45
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

MRP

NM
Nthabiseng M's update20 Dec 2016, 11:31
Reviewer Update

Good day

I went to Randburg yesterday and i managed to be assisted. Thank you for you respnd i really do appreciate it. however please do attend to the security guy and the exchanging process at Maponya and could i please be informed if whether was i really not supposed to get a slip for the items i bought. i only want feedback on that.

Kind Regards