RH
Renell H

1 reviews | Active since Jun 2017

15 Jun 2017, 20:49

Sizes way to small, denied to fit clothes in store

<p>I also bought some woman underwear at MrPrice today at my normal size of 34. In store the attendant told me that I could not fit the clothes as it is not allowed (which I could somewhat understand). Yet, at home when I measured the clothes to that I usually wear (did not fit), it was WAY to small!!<br />So I am going back to the store and demand a refund, because how in the world is one suppose to know that your size is smaller than usual, yet you cannot fit in store?</p>

0
Replies (3)
Mr Price
Mr Price's reply17 Jun 2017, 13:27
Official

Good Day Renell Herrer

Trust you well

Thank you for bringing this to our attention.

Please can you confirm if the store has assisted you with a refund already or if you still require our assistance?

Thank You

Mr Price

RH
Renell H's update19 Jun 2017, 07:33
Reviewer Update

I have not yet tried at the store for a refund, as I assume they will say that the company policy is not to return the clothing. Will they assist me if I go or do I need backup from the head office to say that a refund can be given? Please assist

Mr Price
Mr Price's reply19 Jun 2017, 12:07
Official

Hi Renell Herrer

We will escalate your complaint to the Area Manager who will contact you regarding this.

Thank You

Mr Price