Sim Card ****

<p>After receiving a phone call weeks ago, informing that as a loyal customer I will be sent a top up sim card and will only be charged for this if I choose to use it. I received the sim card, left it in a drawer and forgot about it. Until the following months bill was received at which point I was charged R300 for the sim card. And subsequently again charged R200 for the sim. At the initial charge I called them to complain, I was informed that it would take 7 working days to investigate as they will have to listen to the inital recording. I never received a call back, I then emailed them to raise the awareness, and still no response. I have just called them to close my account, to be told by the assistant that it will be taking 3 working days and I will have to call them again. Seriously!!! No one in this company understands CUSTOMER CARE? There is no remorse, or attempt to find out how the can fix the concerns of the customer. I am rather appaled by the entire attitude of all the assistants I have had the unfortune of dealing with.</p>