Should he replace it or am I in the wrong?

Yesterday (08/10/2019) my wife and I went in to purchase a new phone at the workshop on her Mr. Price account. Told the salesman (I think his name was Keegan) what I wanted (Samsung A 20). He retrieved it from the back and by then my wife and I decided to porspone the purchase because we weren't sure of the credit limit. I apologized to him and he seemed fine, no attitude or anything.

We went back to work. Checked out limit online and went back at the end of the day. Having less time to spend I asked him if we could do the transaction fast and he said 10 minutes. All went well.

Two complaints.

1. When I was there (08/10/2019) I asked about if I need to wait longer to RICA the sim twice. I was assured by him and another cashier that they would do it within 24 hrs.

When I returned the today (09/10/2019) I told them that it still wasn't RICAed and a different lady in charge of phones showed me a backlog of the numbers that have yet to RICA. If they showed me that yesterday I would of gone and done it myself elsewhere.

2. When the salesman unboxed my phone (08/10/2019) he removed the plastic cover that fits over the screen. It was not a colour cover, it was transparent. I only noticed this when I was at home because he put it back in the box and I only used it when i got home.

I returned today (09/10/2019) to query if they would replace it and to speak to the salesman.

I as told he was not in and would only be in next week.

I did insist on speaking to him multiple times because I do feel that he has a right to defend himself.

I was told by the saleswoman there that it doesn't come with a cover and that it has a solid colour cover.

I told her she was wrong.

She told me that even if it was removed and transparent it was not a proper screen protector.

I agree. But I explained never dropped my last smart phone that I had for three years and that I had and didn't feel I needed to buy an expensive one for R200.

She told me that it only costs R30 at some cheaper places.

I asked her why I should have to pay for something that came free with the box and he had no right in removing?

She had no answer.

I only posted her first because Mr. Price's online support is quite helpful where as their in store staff are rather pathetic (I do have past post on Hellopeter on their service with the last phone I bought if you with to read)

In fact the previous day I went there and their operational hours were flipped so that I couldn't see it. I asked the staff through the window. Some laughed at me and other ignored me so I don't see any hope. I did complain to the manager when it did open an hour later and she did apologize and sort the sign out for future cases. Though she was there when I was trying to get their attention and kept her head down doing her work instead of helping so her appology doesn't mean much.

All in all I would like to hear the salesman's defence and if he has a solution.

Thank you.