Shocking Service / Theft from Mr Price

I have been trying since August 2021 to get a double deduction made during an app-purchase refunded. I have been instore more than 5 times, I have sent numerous emails, only one which was responded to very rudely. The call centre offers no help. The online contact form on their website shows does not accept the message. In the time of reduced covid salaries the R1189,94 which Mr Price owes me is not acceptable. Neither is their unwillingness to help.

These are the details: 1. I placed an order using the Mr P app on Sunday 22 August. 2. A deduction was made from my credit card, but the order was not confirmed in the app or via email. 3. I then placed the exact same order a few minutes later, and the same amount was deducted from my credit card (R1189,94). 4. One of the orders was delivered on Tuesday 24 August. (5. As per my attached bank statement you can see that the exact same amount was deducted twice, but that the one amount has not yet been refunded. 6. I also attach the original order detail for your information.) Could you please assist with refunding the amount that was double-deducted as soon as possible? I tried emailing your *** email address, but it says the mailbox is full. Many thanks and kind regards, Bianca Brink