Shocking service

I placed an online order on the 23rd July and the next day i received an email that it's going to an incorrect address. I got in touch immediately via phone, whatsapp and Facebook as i was not able to cancel or change the address online. For 5 days i tried getting the address changed to my home address and i was even told they sent the update to fast way whom i also tried calling but they kept dropping the calls instead of picking up the phone.

Now my order was delivered to a stranger and im getting the run around. I either want my order resent or a refund.