DK
Dhanum K

1 reviews | Active since Apr 2014

25 Mar 2015, 06:57

Shocking Service

On the 16th (10 days ago) I phoned the store to check if they had a Princess Sophia Pyjamas in Stock, The lady I spoke to checked and said that they did have. I went into the store but was told that it must still get packed out.<br> I called the next day and complained to the head office and they got the manager to call me.He promised to call me back which he did not do. I called again and spoke to the assistant manager,he promised to get the stock and phone but did not.. I called head office again, the manager promised to get the product and call me yesterday, which he failed to do. I feel the management is so *********** and should learn some service skills from Woolworths. I fortunately got the product from them (they went the extra mile to get the product for me). I suppose your company does not need the bussiness. I will be passing this horrific experience to all family and friends. <br> <br> <br>

0
Replies (1)
Mr Price
Mr Price's reply25 Mar 2015, 09:20
Official
Hello ykhan,

We do apologise for the disappointing shopping experience out in the Canal Walk store, your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.
This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.
Please stand by for personal feedback

Warm Regards
Mr Price