Shocking attitude from an assistant manager

<p>I bought a pair of brown suede ballerina laces up shoes for my 3 year old daughter. To my disappointment after wearing them once to church the sole was coming off. I had bought them in Mall of Africa in a space of two weeks. Typically didn't have the time to turn them up until I was in the area mind you I don't live in the area I just happened to be there on the day I saw them. I then went back to the shop with my slip to show them what had happened and hoping to swop them for the exact same pair. To my utter dismay the security at the door kept me standing at the door while screaming to get the attention of someone from the counter to come and inspect my shoes right at the door! While observing the embarrassing operating system of the shop after waiting for about ten minutes at the door this lady comes without even greeting me looks at my shoe right in the sight of passers by meanwhile embarrassing me as a customer who brought the complaint. Later the security signals I must proceed to the tills. To be met by such defiance arrogance attitude from the so called assistant manager who was ready to **** me by her looks. Disgustingly takes my shoe without even greeting accuses me of lying that there was no way the shoe was worn once ???? Rudely telling me that I must go to Mr Price head office and tell them that the assistant manager of Mr Price Mall of Africa will not swop the shoe and I must also give head office her name which I have forgotten because it's been over two weeks this incident happened. I didn't bother asking to escalate this to the store manager as I already figured this is the store culture to mistreat and embarrass customers instead of helping them. How does mr price appoint such people in such key positions who clearly have little or no definition of customer satisfaction? This lady cannot be someone who is put at the forefront to handle customer queries as she has no clue how to treat or handle a customer who is not happy with their product. I demand a full refund for these shoes not even a swop I will spend my money elsewhere where store staff knows how to treat me as a customer and they understand the value I have for their business and definitely not Mr Price. I demand a response from Mr price else I will escalate this to consumer rights!! This is unacceptable and absolutely demeaning! Is it the shop culture not to usher customers in who have complaints???? This is a new mall jerk up your service if you still want people to come back to your shop and it must start from the top managers it's ridiculous! Very upset! How do your managers treat customers like this in front of staff????? </p>