Shocking ...

<p>My boyfriend and I go to Mr Price in Greenstone Shopping centre to pay the account. The teller that helps us is new and doesn't know how to show the balance on the account, luckily for him my boyfriend did. The amount to be paid was exactly R72,90c . We gave the teller a R100 note and waited for our change. We then asked him if he would be able to help us cancel our policy with Mr Price ( hence having to pay the R72,90c every month ). He says no and calls soomebody that can. When the ( what looked like a supervisor ) came to the teller she told the young man to finish the transaction by giving us our change = R27,10c (R100 - R72,90c) . He gives us our sip and shows us that the change is R0.0 . Meanwhile when we had paid with our R100 note, he had typed in that we had payed the R72,90c cash exact ! Hence the slip saying the change is R0 ?? So I deal with this while the "supervisor" assists my boyfriend with the cancellation ofa policy through them. She gives him a form to fill out and walks away. Long after I have fought with this guy to recieve my change my boyfriend and I waited about 10 min for the "supervisor" to come back and ake the form from us to proceed. I turn around and see her putting clothes on the shelf like nothing happened ? As if we weren't there? So I go up to her to ask her if we can leave the form and go and she looks at me with amazement as if she doesn't know who I am , I said " The cancellation oof the policy ? remember ? " She laughs and says oh yes i forgot !! ...... it's really sad. We love to shop at Mr Price and do so quite often... but it's service like this that will chase customers away ! It is often that the staff are actually quite friendly and helpful reason being that this came as a shock to us and something we didn't expect. If this happy again, we will happily take our business else where :) </p>