Shocked and digusted

Absolutely pathetic service. Firstly you wait for more then 20min to speak to someone , then you are placed on hold for another long wait and transferred to 5 different people and still cannot get any help other then been told that you must be hospitalized for more then 3 nights or die by Ayanda in order to close my account as I've lost my job due to covid-19 and can no longer afford to pay ... amazing ... then basically being forced to cancel the useless insurances just to prevent additional charges yet the insurance is supposed to cover in a case of loss of employment.