Service is extremely poor

3rd time that I've experience this with MRP , my husband purchase the kids vouchers via online services as gifts , then when i go to the store then they either don't know how to do the purchase or the voucher has a query on. then they have to call the call center and it always take time , they don't even give you a letter of apology its just sorry mam and that it . and to top it off i spend a whole two hours at MRP store on Saturday and all they could say was its a IT problem . How do you tell your kids sorry mommy cant get you the stuffies now because its a IT problem . and the number that you should call never works ( ********** 535 ) and this was confirmed from one of the stores on Saturday that you never get threw to that number