Service is appalling

I did an online order on the 26th May and got a notification on the 31st May that my order was ready for collection at the Canal Walk store. A few days later I went to the Canal Walk store to collect it and none of them could find my parcel. I was told that they would phone me once they found it and have it delivered to me for the inconvenience. They called me that same day to say that they had found the parcel but Odwa was looking for someone to deliver it to me and I am still waiting for Odwa to make a plan (useless). I popped in there yesterday hoping to pick it up myself but Claudette couldn't find it (useless) and promised to have it delivered to me once she spoke to Odwa (who wasn't answering her phone of course). All of this has happened over a span of a week. The person who I bought it for has already left to JHB so I could not give him a present (embarrassing). I WANT MY MONEY BACK NOW. I am DONE with this useless store and AM NEVER going to shop at Mr Price ever again. What a bunch of useless people working there and yet my husband, who has 2 brain cells to rub together, struggles to find work in this country. I have called the call centre twice this week and was put on hold for almost 20 minutes (before they hung up) and 12 minutes today (before I hung up). Because these companies think they're clever by not providing a store phone number which means the only form of contact is through a call centre of which NO ONE there knows what's going on and must contact the store themselves anyway for clarity! LOL. What a load of BS Give my money back Mr Price or I will take this further.