Service from HELL

Dear Mr.Price. I come to you very distraught and ****ing ****ed off. I purchased a Hisense E60 at one of your Kuilsriver branches on the 22nd of December 2023. I have had this phone for 2 months and 2 weeks and it has given me endless problems. The screen has suddenly turned black 7 times already and then I had to reset it and wait 40 minutes + for it to come on again. The handset all of a sudden just switched over to this voice command thing and the screen is black which means I cant even try to deactivate it I can only see the time on the top right hand corner.I am so fed up, I need a phone asap hence I bought me this piece of ******* only to my regret.I asked for insurance on this ****** handset which the lady never deducted and I've only realized this now upon taking it to the store for a check up as to why this phone is doing what it's doing. Since I live in Mossel Bay I took the handset back with my proof of purchase, handset and box containing everything it had when I purchased it. The workers at Mr Price couldn't assist me they just shrugged their shoulders saying they don't know how to fix it, the man that works with the handsets is on holiday meaning there is no second in charge in that department or anyone in that store, manager included that knows what procedures to follow. The lady said she'll take my phone but she cannot guarantee me when I'll get it back or if it'll be fixed and ofcourse I said no fricken way I'll sort it out myself since y'all are *********** to do so. I need a phone asap and don't have the needed funds to purchase another .this is ridiculous Mr.price...how are you gonna fix this????? I need my phone fixed which is clearly an out of box failure. I then went on to contact you via your Facebook inbox on the 6th of March after your customer service failed to help me at the Mossel Bay Heiderand mall branch. They promised to assist me and I'm still waiting till this ****ing hour. Seems to me I need to lick ass to get helped. Y'all was oh so happy to take my money in cash but can't ****ing help me. I want my ****ing money back y'all are making me dik jas. All my proof is in your inbox but y'all doing ***kol to help