Service and the Support for online order is Horrible

I’m shocked with the service I received from your Customer Support and the customer service team , I’m a new online customer my friend recommended the online shopping. I regret it now as something that was supposed to be sorted out the same day of my email is still not sorted out.

I placed an order on the 27/09/2017,made the payment on the 28/09/2017 the same day I picked up that the order number was not used as the ref number .I email my Bank statement from my work email till today no reply ? I email again send another Bank statement from personal email address no reply. Called in on the 04/10/2017 at 16h50 then line gets dropped twice before someone picked up because the contact center close at 17 h00 they dot want to answer the phone end of shift . Natalie who told me she will send it to management to allocate the payment as they left the office already lie she wanted to go home .

Called on the 05/10/2017 at 13h00 Eugene told me they need a Pop and a bank statement can’t be used .

Why now only do I hear that ? after 5 days .