********** service and feedback

This is the second time I am plaing this, as the first time I was not contacted AT ALL.

On 18/04/2023 I purchased a windbreaker. I returned it today, unused, with all the labels, as well as the proof of purchase to Centurion mall. The staff asked if I paid by cash or card and I paid by debit card. I was then informed that they cannot reverse the transaction to a debit card, which I accept, but also they cannot refund me cash, as there was not enough money in the till. Which is completely unacceptable. A manager was called four times before he finally decided to stroll to the tills. I told them to refund me, and then process the transaction when the till shows enough cash, which they refused. And the whole time discussing me and my problem in their own language, to such a point that another customer reprimanded them and also told them it is rude to speak in another language that the customer does not understand. Only after I threatened with a bad review, they suddenly decided to refund me and process later.

I also have at least six t-shirts that was recently purchased that have failed the quality test miserably. Holes falling in, stretching out of proportion etc, while the t-shirts I purchased at the cheaper clothing retailer are still 100% intact.