Service and account policy

I would like to get answers regarding Mr Price policy. I missed my payment and received phone calls from Mr Price to make payment. I lost my belongings where by I currently do not have my ID nor my account card. So I went to Alex Mall to make a payment and I was told they can not assist me as I don't have any of the two requirements. So I only have cash and nothing in my bank account and I wanna make payment how do we go about on that? And as for Prudence's attitude it was really bad. 👎 The last time something like this happened last year at Greenstone I wrote an email to Mr Price and never got feedback regarding the issue and today I wanna pay them but it seems like they don't want me to and one thing for sure I'll be receiving calls of when will I pay, then they will mess up my credit records score coz for me to get a new ID and make a new card it will take up to two weeks😤🚮