Seriously bad customer service and zero accountability!!!!

<p>I placed a online order on 9th June that included several father's day items. I got an email on 13th June to say my goods was shipped. When I still had not received my goods on 20 June I called Mr Price. Upon investigation I was told the package was still with Dawn Wings and will be delivered before 12pm on 21st June. On 21st June I got a call from Samantha telling me that the order was infact missing and they wanted to reorder but that certain items was no longer available in the warehouse and that if I still wanted the items I would need to visit different stores in order to source them. Really??? Then I could have gone to the stores in the first place. What is the point of the ONLINE store then???? Then I get told that they (Mr Price) will give me VOUCHERS for the items they cannot fulfill any longer... I paid with my credit card - why can't the value of those goods be reimbursed to my credit card? I don't want Mr Price vouchers... I am not really happy with Mr Price right now and I surely don't want to go shopping at Mr Price again. </p> <p> </p> <p>The part that really irks me though is the fact that everything was such an ISSUE for both Samantha and Daleen.... lets get it straight people ... their was a stuff up... I am the customer... as the Customer Service department you need to seriously work on your ability to delight your customers.... enable delivery and do it with a smile... when you promise to call the customer back ACTUALLY call them back... don't wait till the customer calls you back first... </p> <p> </p> <p>MR Price Online has a long way to go before they are up to the standards of other online vendors like Pick 'n Pay, Edgars and Boardmans and Truworths... come now people!!! Jack up your game!!!! </p>