VP
Vilanthran P
1 reviews | Active since Feb 2011
03 Feb 2025, 21:15
Senior management has no customer skills
One lodge a complaint about a store and the same store sends email, the area or regional manger does not make contact the complainant to get their side of the story. Shows senior management does not care about customer service, then how do they expect the junior staff to provide customer care.
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Replies (3)
Mr Price's replyOfficial
04 Feb 2025, 13:45Hi Vilanthran Pillay
We do apologize for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks,Mr Price
We do apologize for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks,Mr Price
Mr Price's reply04 Feb 2025, 13:45
Official
Hi Vilanthran Pillay
We do apologize for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks,Mr Price
We do apologize for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks,Mr Price
VP
Vilanthran P's updateReviewer Update
08 Feb 2025, 18:19I have not received any feedback as yet. No one has contacted me to discuss my complaint. How long does it take to resolve complaint
VP
Vilanthran P's update08 Feb 2025, 18:19
Reviewer Update
I have not received any feedback as yet. No one has contacted me to discuss my complaint. How long does it take to resolve complaint
Mr Price's replyOfficial
09 Feb 2025, 09:05Good day I trust you are well. Thank you for your valuable feedback. We greatly appreciate your insights and will make sure to pass them along to our team. Your input helps us improve and better serve our customers. Kind RegardsClancy
Mr Price's reply09 Feb 2025, 09:05
Official
Good day I trust you are well. Thank you for your valuable feedback. We greatly appreciate your insights and will make sure to pass them along to our team. Your input helps us improve and better serve our customers. Kind RegardsClancy