SECURITY GUARDS HOSTILE AND DIRESPECTFUL

This morning I went to Mr price, in Pretoria church square to return an item. When I got there it was 8:50am and the store wasn't open as yet as it only opens at 9am .. I stood by the door hoping it would be open by 9:00am (first problem). The two security guards who were present there were still eating their fat cakes by the door, until they decided to open at 9:05am. I let that go and walk into the door, from my first encounter with this lady she had a bad attitude and the worst ever customer etiquette. I then try to explain to this security lady that I want to return an iteam and do not have a slip, but since I brought the item on account then I'm sure they can help. This lady looks at me with an annoyed look and mumbles something, then stares at me again with that look and shouts "I said what is your name", from my initial point of shock I tell her that I didn't hear her and that it would help if she spoke so that I can hear her. She looks at me and says " I can't scream". She grabs my plastic bag that carries the item and writes my name on it then throws it inside the basket by the door without explaining a thing to me about the process of returning items at their stores. Still in shock I attempt to pick up my plastic to take it to the till and she then screams at me and says " leave it and just go to the till". I shock my head and proceeded to the till and had my stuff credited. I was so humiliated by how I was handled by this lady as if she I doing me a favour. I am more disturbed because i also work with clients and customers and understand how one should handle clients and her behavior did not t exemplify that. I then asked for the manager and To explain the matter to him. he spoke to her and returned to me to tell me that he spoke to her and that he explained to her that this was not acceptable. I am still not satisfied with this because as a customer, and as A person who respects other people unconditionally, I feel that people like these must be dealt with in a manner and processes that will deter such a behavior from occurring again resulting in affected customers. And as such I would like to be informed of these processes and how management will make people like these accountable for their behavior. That is why I am also going to lodge a complaint at mr price head office. As a customer I deserve better.