Second online order a mess within 6 weeks` time.

Yet again another order gone haywire!! This time around I have received clothing that I have NOT ordered. I went back to the shop and was informed that they cannot assist me. Luckily the manager, Karen, assisted me and tried her very best to resolve the error but was informed that someone will make contact with me as the courier will have to collect the incorrect order and only then deliver the correct order. I have still not heard from anybody. Phoned just now and had to hang on for ages. I have paid for clothing that I have not received more than two weeks ago and it seems as if this is never going to be resolved. Just credit my purchase nd collect your goods. At this rate I might just cancel my whole account as I am not used to this kind of service.