SD
Shaaiqah D
1 reviews | Active since Jan 2018
21 Dec 2020, 11:09
********! CUSTOMER SERVICE!
On the 1st December i placed an order online on the 9th December my order was placed on hold. On the 10th December i was at Mr Price home and queried my online order I was told that there is nothing they can do i need to sort it out with online because its not their problem. I've been sending messages on facebook I've been calling but no one is getting back to me which i becoming very frustrating. I called on the 14th i had to hold on the line for 20 minutes before someone assisted me and then i was put on hold again by the consultant for 6 minutes. Today is the 20th and i still didnt receive my money and no responses from Mr Price not even a phone call NOTHING!!!
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Replies (2)
Mr Price's replyOfficial
22 Dec 2020, 14:55Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Mr Price's reply22 Dec 2020, 14:55
Official
Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
SD
Shaaiqah D's updateReviewer Update
23 Dec 2020, 10:02Ai Mr Price you guys are pathetic. Up until this very moment no one has contacted me and also its been 2 weeks since my order got cancelled and i still didnt receive my refund. I called again this morning and they told me my refund has only been initiated on the 17th whereas my order got cancelled the 9th already so if you guys are out of stovk why arent you processing peoples refunds? instead you sit with your ass on peoples money hoping they going to forget about it, this is ****en day light robery!!!!!!!!!!!!!!!!!!!
SD
Shaaiqah D's update23 Dec 2020, 10:02
Reviewer Update
Ai Mr Price you guys are pathetic. Up until this very moment no one has contacted me and also its been 2 weeks since my order got cancelled and i still didnt receive my refund. I called again this morning and they told me my refund has only been initiated on the 17th whereas my order got cancelled the 9th already so if you guys are out of stovk why arent you processing peoples refunds? instead you sit with your ass on peoples money hoping they going to forget about it, this is ****en day light robery!!!!!!!!!!!!!!!!!!!