**** by EMPLOYEES!!!!!

on the 20th of Feb, I went to Mr Price at The Wheel 10 Durban, I purchased an item for my niece. I purchased with card, and the gentleman that was assisting me after states that there is an error with payment, he referred to it as an "offline payment". In which didn't appear on the system, later asks me to go on to my banking app to confirm transaction in which I did. Payment reflects.. He and manager (Sonwabiso Mina) insist that payment didn't go through. I reside in Cape Town, and i asked the manager whos quiet rude, if transaction goes through within 2 working days, will i get my refund back? he said NO! I was forced to leave the item at the store! I want my REFUND!!! I have proof that payments were successful. I think this is a **** that employees do at the company. They even said to me i must swipe my card again as it normally happens, so i was asked to pay twice. How many clients have had this issue? who takes the money thereafter because clearly both transactions go through!!!