********* sales practices, and billed without usage!

Mr mother, tried opened a clothing shopping account, Mr Price Money in your store on the 05 November 2024 Maponya Mall. Immediately after opening it, your sales people all but practically forced her into then getting a Mr Price Mobile account. She refused and said no to it, regardless of that your sales people then linked the Mobile account to her clothing account, and advised that if she wants to close it, she will have to do it telephonically. She spoke to your call centre sales, and they insisted that they cannot close it, a few days later she is being billed for both the Money and Mobile account, and she has not even used the thing!

She has been sent from pillar to post both through your call centre, as well as in store at Maponya Mall. You need to immediately get a senior manager as it seems all the other staff only want to keep selling and billing her for not using your products!

to call and assist me please, this is highly *********, and quite frankly *******. We need to fix this, or it will have to be escalated. We want a reversal of the charges, and cancellation of the accounts! You have really lost a customer before even getting it!! Signed: Keabetsoe Beatrice Radebe!