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EK
Ellen K

1 reviews | Active since Sept 2017

20 Sept 2017, 10:11

Run Around !!

I wanted to apply for a Mr Price account when I was told that my old one was still open and hanned over to SJohn, I was told to contact them which I did and was advised that the account was paid up in 2013. That would be 4 years ago. My records were never updated between Mr Price and SJohn . I have the paid up letter which I have sent through to Credit Service ********** in which I was told to ask SJohn to call them in other for this to be updated ??? I don't understand why I need to do all this running around. I am no longer interested in an account with Mr Price I h=just want my details updated with you. If I am haring such trouble with you now imagine if I do go into another agreement with you. What do I do to have this account updated and reflecting as closed with you.

Many Thanks

0
Replies (2)
Mr Price
Mr Price's reply20 Sept 2017, 11:49
Official

Good day

You will be contacted by our Accounts Department who handles the matter personally with you.

We thank you for bringing the matter to our attention.

Warm Regards

Best regards,

EK
Ellen K's update13 Oct 2017, 10:42
Reviewer Update
Thank Mandy, What is upsetting is that I was under the impression that this account was closed years ago, I then app**** for a new account where I was then declined saying that this account was handed over to attorneys. I called them and they provided a paid up letter, which I sent to you guys and I requested this account to be closed. Then I was told that Mr Price actually owes me money. Now it seems to me that actually getting this is becoming an issue. I will be logging another complaint on Hello Peter, Mr Price is very well known of how aggressive your consultants are when it comes to late payments. Its actually no surprise that something like this would be an issue. I will never open an account with Mr Price and I will make sure to tell everyone I know of the lack of service Mr Price provides. Thank you for helping me make sure I never come into a relationship with Mr Price again. Regard, From: Mandy Naidoo ********** Sent: Friday, 13 October 2017 10:27 AM To: Ellen Kader [ MTN South Africa ] ********** Subject: RE: Scanned from a Xerox Multifunction Printer Good day Kindly note that I have sent a request to our finance department. Will provide feedback once they provide it to me. Kind Regards From: Ellen Kader [ MTN South Africa ] ********** Sent: 13 October 2017 9:45 AM To: Mandy Naidoo ********** Subject: RE: Scanned from a Xerox Multifunction Printer Hi Many Please advise when this refund will reflect, Till to date nothing reflects. Thanks From: Mandy Naidoo ********** Sent: Thursday, 21 September 2017 12:17 PM To: Ellen Kader [ MTN South Africa ] ********** Subject: RE: Scanned from a Xerox Multifunction Printer Good day Kindly note that the paperwork for the refund will be prepared for a cheque deposit into your account by our Finance Department. Please be advised that, after the cheque has been deposited, there is a bank fee charge and a 7-10 business day cheque clearance period to be waited through as stipulated by the various banks. A further notice is that our Finance Department does not process Electronic funds transfer deposits for refunds. Kind Regards