VM
Vuyelwa M

1 reviews | Active since Aug 2022

31 Aug 2022, 08:07

Rude teller Mr Price Lakeside mall by the name of Philile

I received a bad service at Mr Price Lakeside mall Benoni on Monday around 14:20. The rude woman who was assisting me goes by the name of Philile. She had a really nasty attitude. She and her colleague who was working next to her at the till ( unfortunately I didn’t get her name) kept on saying things about me to me in a very condescending manner because I wanted to lay by more items when I already have another lay by that’s still active. Philile and her “friend” said that I can’t lay by until I’ve paid off the first one. I asked if I could just pay off the first lay by there then, and collect my items later because I had “lay byed” at Northmead Square. They still said no, but said things that made it seem like I’m trying to **** the store. Making jokes about how on earth would one want to lay by more than once when they can’t even pay off the first one. I found it very rude and judgemental because for one, I even offered ti pay at that store for the first lay by which wasn’t even over a week old. And secondly, I called the head office and I was told it isn’t true that I can’t lay by when I have one that’s still active. Im really disappointed and upset with their service!

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Replies (1)
Mr Price
Mr Price's reply31 Aug 2022, 12:43
Official
 
Good Day 

Trust you well 

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 

Mr Price