Rude staff member

Firstly, there was a long queue and I noticed it kept branching out to where Mr Price staff people stood with speed points. It caused a lot of confusion because people, myself included, didn't know what was happening, where to queue up. Can you please get an usher to direct people when you have these \human"pay points or some kind of sign as customers had no idea what was going on.<br> <br> Secondly"