FP
Faith P

1 reviews | Active since Feb 2021

07 Feb 2021, 06:45

Rude staff

Yesterday afternoon I went to the Mr Price store in Canal Walk. Upon entering the store I walked in and came back to the entrance as I realised I did not take a basket. I then asked the security for a basket as I didn't see any at the entrance where they usually are. She told me to go to the cashier till and get one. I told her I'm sorry I don't work here so why must I go all the way there and get one, and mind you its Covid 19, so i must now go and get a basket at the cashier that has not even been wiped down with any sanitizer. The security just laughed and said go get one. She then still had the nerve to laugh with her friend about it whilst I am standing there. Pathetic!!! I then asked the guy working for Mrp for a basket and he also told me go get one at the cashier. At that point I was so disgusted with the service I just wanted to leave the store. I cannot believe that this is how Mrp treats there customer. Clearly covid 19 protocols are not being followed in this store. You get to the cashiers you don't see them wiping down their workstations after every customer. All cashiers are not wearing PPE. There's no manager on duty. I'm really disgusted by Mrp Canal Walk.

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Replies (1)
Mr Price
Mr Price's reply10 Feb 2021, 16:54
Official
Good Day 

Trust you well 

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 
Mr Price