Rude Manager Phumi Hadebe

I had purchased two items from Mr Price online. Upon receiving my items , one of the items was incorrect and not what I had ordered. I followed the instructions which said to go to the nearest Mr Price store to return as there would be no extra charges compared to sending it back via post. As it was not my fault I was not keen to pay extra for postage so I went to Mr Price Midlands Mall. I then checked for something else to exchange it for as they still did not have what I had originally ordered. Being five months pregnant I was not in a position to take just any items . I then went to the counter to return the item and get my money back so that I could purchase suitable maternity clothes elsewhere. The cashier than asked me for a credit card to put the money back on I gave her my cheque card and informed her that I had purchased the items with that. She then called her manager Phumi Hadebe and showed her the slip. Phumi than told me that the system did not allow her to put the money back on the cheque card I had purchased with and told me that I would have to take a gift card instead. I told her that I wanted my money back and that the fault was not mine. She rudely responded that it was not "their fault at the Mr Price store" but the online store and that I had to take the gift card. I told her to call someone superior to her as it was not fair for me to take a gift card, she refused and said she was the manager and there was nothing else that could be done. I than asked her to put it on my credit card as the cashier had initially wanted to do she refused again and said it couldn't be done as it was not the card I had purchased with. I than told her to call the online store and she refused again. I than asked for her name as I would report this and she was not very compliant. She was rude and walked away after writing her first name. The cashier had to write her full name. She did not try to assist me as a manger she displayed a rude attitude towards me as a customer , all her staff watched as she set a bad example of leadership and demonstrated how NOT TO treat customers. I am now stuck with a dress that I did not order and now I cannot purchase a suitable maternity outfit , being five months pregnant this is an awful thing to go through. Phumi Hadebe is a terrible manager. I would advise all customers to boycott Mr Price Midlands Mall as if there is a problem Phumi Hadebe will be of no assistance and will keep your money!!!