MW
Mendu W

1 reviews | Active since Jul 2013

02 Dec 2019, 14:29

Rude employer

Went to the Greenstone branch last weekend to get some swimsuits for my kiddies, and I could not see what I saw online in the store. The sales lady looks like she did not want to be there and responded so rudely...Like she was just annoyed that clients are shopping at her store. She said that they HAVE NEVER sold that particular swimsuit in the size that I wanted. Then I logged onto Mr Price online and showed it to her...she then says that they are actually sold out in-store. No apologies. Nothing! So I left and went to purchase them as Ackermans Greenstone. Much better service there. #BlackFriday

0
Replies (3)
Mr Price
Mr Price's reply02 Dec 2019, 15:33
Official
Good Day Mendu,

Trust you well.

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager for Mr Price Greenstone and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks
Mr Price
MW
Mendu W's update03 Dec 2019, 12:32
Reviewer Update
I just received a call from Christinah with an apology, and to inform me that Mr Price takes their customer service very seriously. They are investigating the matter and will take the relevant actions. The call alone shows me that you are serious Mr Price. Thank you :-)
MW
Mendu W's update03 Dec 2019, 12:33
Reviewer Update
#BlackFriday