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nondumiso D

1 reviews | Active since Sept 2012

29 Dec 2015, 18:18

Rude employee

This employee was very rude to me. She started by refusing to let me try on the item I wanted to try on because she said they were closed. I had to ask her twice nicely to go inside the fitting room as it was only one dress I wanted to try on. I then left the other clothes in the table outside the room she then told me if will have to come back and get them and put them back on their rails. when I came back she had whole load of other clothes on top of them, I struggled to get the clothes because I had other stuff in my hand. I told her, then she made a comment that I did not struggle to put them there. I then told her not to speak to me in that manner as I am the customer, My God she went on and on about me being rude. I had to go get her manager even in front of her manager she did not lower her voice or apologized. she said I started the argument. her name tag was turned around. her manager asked her in front of me to turn it around so I can see it. I have never been this humiliated in my entire life.

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Replies (1)
Mr Price
Mr Price's reply30 Dec 2015, 08:43
Official
Hello Ndyonase,


Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards
Mr Price.