1 reviews | Active since Aug 2017

12 Aug 2020, 15:14

Rude

The call center agent Ngobile is the rudest consultant i have very spoken too

Hi i have waiting for my package for days now since the 06/082020 i spoke to a consultant she was so rude i want my money back . Told me she is working from home the is nothing she can do I ask to speak to the manager she put me on hold for 40 Minutes then I HAD TO CALL BACK AND ANTHER CONSULTANT NOMBULELELO DID THE SAME THING SO MR PRICE CUSTOMER SERVICE IS REALLY POOR FROM THE ONLINE ORDERS TO THE CUSTOMER CARE CONSULTANT I THEN CALLED AGAIN AND GUESS WHO ANSWERED MY CALL NQOBILE I ASKED HER NOT TO PUT ME ON HOLD SHE SHOUTED AND TOLD ME THAT FOR HER TO CALL HER MANAGER I NEED TO HE ON HOLD WHEN I SAID NO SHE KEPT QUITE FOR 10 MINUS ALL THE HORRIBLE SERVICE FOR CLOTHES I PAID FOR AND WANTED TO KNOW WHERE MY ORDER WAS ONLY I WILL NEVER SHOP AT YOUR STORE EVER AGAIN YOUR SERVICE JUST SHOWED ME HOW YOU TREAT CUSTOMERS I AM VERY HURT 1ST TIME ORDERING ONLINE AND THIS IS WHAT I GET WOW

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Replies (3)
's update13 Aug 2020, 16:15
Reviewer Update
So today when i check my delivery it shows that it was hijacked
Why is you service so bad you dont let customer's know about their delivery we need to check and find this status
What now what is it that i nee to do call your call center with rude consultants again
I really need someone to call me back today before i take this issue to the highest authorities
I can believe i ever trusted you
's update13 Aug 2020, 16:16
Reviewer Update
You guys have the worst customer service
I am so disappointed
's update13 Aug 2020, 16:20
Reviewer Update
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