Rude customer service teleagents

<p>I had informed Mr Price through a telesales agent that I had lost my job, therefore for a few months I would not have enough money to pay my account. She informed me that this would be logged in my account. and that I could pay once I am settled. I have now received an sms telling me that my account has been sent for tracing! After all of that hassle, whats the point of talking to the tele agent and then have this nonsense!!!!!!!!!</p>