1 reviews | Active since May 2015
Rude Customer Service
I wanted to return shoes at Mr Price, because the shoes started to smell after I only wore them to walk around in the house to see if they fit nicely. I believe it was the material that was used inside. <br> <br> I didn't have a slip, so after the manager told me that I need a slip to return something I kindly told her that I payed for it with my card a week ago and that maybe she could try to find it on the system. She answered me in a rude manner and said that she's not going to tell me again that I need a slip to return something. <br> <br> I accepted that and advised in a friendly manner that they should maybe use a different type of material next time. She rudely commented that It is cheap fabric, so what do I expect. <br> <br> By then I was so angry that I lost my cool and said, ''clearly you get what you pay for.''<br> <br> When I stood in line to buy the shoes the previous week I also saw how rude she was to another woman who wanted to return something, and i thought to myself that i I hope I wouldn't have to deal with her, but unfortunately I had to. <br> <br> I am definitely not happy with the customer service at Mr Price in Somerset Mall.
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
Mr Price
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
Mr Price
