Rude consultants and no response

I have been trying to contact them for weeks now. They don't reply to emails and keep calling at times I am not available to talk to their rude consultants.

Since opening an account with them I lost my job and emailed them to make payment arrangements but I have heard nothing.

When I do get the chance to answer the calls they make and I try to explain the situation I get told that I have to make payment immediately.

Then I get told I am now going to be placed for tracing because of non payment but I've been trying to make an arrangement since beginning March.

Can someone please contact me via email as the new job I got does not allow phone calls during the day.