Rude Call Centre Agent

I made an application to open a Miladys store account under the Mrprice money group on the 28th of May 2023. I received conditional approval and I was advised to send documentation, which I did. I called in on the 10th of June 2023 for status update. I spoke to Mbali Tshabalala, i resent her the documents required. She advised me she would complete may application and I would receive an small advising if my application was successful or not. I did not receive that sms. I waited till the 14th of June then called back. I spoke to Mbali Tshabalala and she advised that the application was not done and she will process it now. As soon as I told her that's what she said last time, the mood changed. Her manner of approach is **********. Did not get an apology till I asked for one, she refused to explain why the application was not done, her tone and manner was rude. Even when I told her why she's being rude cause I am humbling myself she continued with the same manner of approach. The account has been approved now but I think that is only because I said I will report her. I don't think I even want to use that account now. I have never felt so belittled. If this is how you treat people that are interested in buying into your business then imagine the treatment I would if I were to have a financial problem and I miss a payment date. I'm so disappointed!