Rude Call Centre Agent

Hi, <br> <br> I just received a phone call from MRP call centre enquiring when can I make a payment on my account. I ask the agent on the other end of the call as to why am I being asked about making a payment because as far as I know my account is not in arrears. She starts raising her voice and says no we just want to know. So i keep calm and say no by the 7th, then she asks by EFT or cash? I respond EFT, she says no but that's going to be late you have to make a cash payment, I say to her no I will not be able to make a cash payment as I do all my transactions via EFT. She shouts and says then I cant help you cos that's going to be a late payment and my account will be in arrears for 2 months. Then I ask her how so cos you just told me that my account is not in arrears? She's like ARE YOU GOING TO LISTEN TO ME OR WHAT?!! So I tell her to stop shouting and speak properly, she then responds by saying IT'S FINE THEN BYE! and hangs up the phone in my ear. I received the call at 10:21 and she dropped the phone on my ear before I could even get her name to lay a complaint directly against her. Such an attitude!