Rude and Bad Bad customer service

<p>I was at Mr price on 14/12/2016 making a purchase of R589.00 with my credit card then the transaction went through from my side as money came out from my account but the store (mr price) said the payment didnt go through to their side and they refused to give me the goods i had purchased saying that their machines usually do this and it happens to a lot of their customers and that i should leave the money will be reversed back into my account and if it doesnt i should come back with my bank statement they'll give me my money or the goods i putchased. The next day 15/12/2016 i called my credit card department (absa) enquiring on what really happened and they said they can see my payment the money went through from my account and that i should go back to the store to get my goods or money back if o dont want the goods anymore. Went back to the store same day along with my bank statement and they called the store manager (Innocencia) for me as she is the one authorised to tackle such issues. She made a few calls (not sure whether to my bank or the store head office) and she said the payment shows that its pending so she has to send a letter to my bank asking them to reverse the payment back into my account and said immediately they recieve the letter my money would be back in no time. I told her i wont leave the store without my money so i will wait for her to finosh sending the letter and she said i must give her 10 minutes to do but 10 minutes turned into 30. I ended up asking 1 person who works in the store to go and call her for me and tell her that shes taking long as my lunch time was way over and i needed to go back to work. The lady came and said that shes waiting for a response from the letter she sent and to me, her waiting was incompetant because to fast track the process she has to call whoever she was speaking to on the phone and ask if she recived the email, not just to wait and do nothing. I felt like i was now showing her how to do her job and it was frustrating as i waited there in the store for 2 and a half hours trying to resolve this issue. She then called and got another person on the line who said that the email address she used for the letter is wrong and gave her a new 1. So she said i should leave the store and i' ll get my money by the end of business day and promised to call me and check on the process before the store closes. By 16/12/2016 there was still no money in my account and Innocencia had still not called me as promised. I then calked the store only to find out that shes not in and i spoke to her assistant Maggy and she said no one told her anything about me nor my issue and i felt like this is bad customer service and that Innocencia should have atlist told her assistant about me or to ask her to call me since she didnt as promised the prevoius day. I then asked for Innocencia's cellphone numbers so she can tell me whats going on as her assistant cant help me. I then asked her why shes trwating me this bad n **** to me about me geting my money and her calling me before the end of business day, she said she forgot to call me and that i might get my money on monday. So now the story was changing to monday and she wasnt even certain about it just assuming. I then told her i waz going to report her for the way shes trwating me and she Gladly said Go ahead and report me (in a rude and hush manner) she saud it as if she doesnt care and shes unshaken and untouchable. I then told her that, that is no way of speaking to a customer does she not know of the Customer/Consumer protection Act and she still said go ahead and report me she was shouting and she just hung up on me, i tried calling back to no response. Im still shocked and disgusted by her behaviour and wondering that as she is the store manager and treating customers the way she does, what is she teaching her sub-ordinates. It really got me worried and i felt disrespected. All i want is my money (R589.00) and im tired of having to call and waste more money on airtime while im not even geting the assistance im looking for but insted the store manager is shouting at me and being rude and thinkong shes untouchable. Till today there's no sign of my money.</p>