Rude agent, who put down the phone when asking relevant questions

I’m appalled at the level of service that is displayed by the MR price group. One of your call centre agents called me to ask if I have received a sim card. To my surprise, I responded “No and what the cost was?”. She told me it was R100-00. I then asked her, why would I receive something that I have not requested and that also costs money. She told me that they are sending to all their Mr Price customers, whilst asking questions- she then hung up on me. I found this very rude and appalling. As these calls are recorded, please draw this call and provide me with answers, especially after a rude agent hung up the call in my ear.