rude!!

I walked in to replace my card after seeing the beautiful window display. I have been using my ID 2 pay. The sales lady called what I think is customer service and IT what a disaster. I was asked my address, cell and my old work number. I told the person that I really can't remember the old number but informed them of a new work number. He then says the one that starts with 071, me still thinking he wants the work number I again inform him I didn't know. He says hold comes back and asks for my mothers number and I gave it to him. He Impatiently and sounding annoyed says \that's the number I was asking for". I then imformed stupid that we were talking about work and he didn't clearify. He stubornly and rudely tried his best to be right and ended the conversion with \""give the phone to the sales girl\"" I asked for a ref number but she said they don't have them. Nothing is uglier then bad service and people on a job thinking helping you is a favour. I walked out with nothing and went to edgars. """