OS
Oneillia S

1 reviews | Active since Mar 2017

17 Jul 2024, 14:10

Rotten service!!!

Worst experience ever! So i got a call from Mr Price offering me an account. I said NO, the sales consultant insisted and I eventually said Yes. She then sold me alot of insurances ND did not want to take my NO. She said that I can cancel it anytime. Mind you the credit limit was only R2600.

I spend 1000 on the account and when I went to pay the first installment it was R500!!! Ridiculous!! They kept on calling me and telling me lies about the Sim card they gave me, with first and only purchase. They said I ha e to recharge with R50 and I have to do it before I purchase... I even lost my Sim that I was using. Because they said I had to recharge before!!! In order to receive benefits "... to this date. I don't know what network they using. I never got the data. I ended up using the airtime.

Following that purchase I received endless amounts of calls for more insurances, I kept on telling them NO... the lady kept on calling.

I went to the store 3 times, and held the line for 2 hours!!! Rotten service!!! I will not continue to pay that account until that insurance is canceled.

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Replies (1)
Mr Price
Mr Price's reply18 Jul 2024, 11:50
Official
Good Day Oneillia Snyman
I trust you are well, 
We sincerely apologize for all the inconvenience you have incurred.

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.

Many Thanks 

Mr Price