******s

I received my latest statement and would like to dispute one of the airtime transactions. On the 1st November, I purchased airtime of R305, the airtime was never loaded into my cell number. I phoned your contact centre and was advised the transaction was not successful and was reassured I wouldn't be charged. On the 2nd November, I again bought R305 worth of airtime which was credited into my number. On my statement, two transactions of R305 are reflecting, but the other airtime voucher was not received. Today I called your contact centre 3 times and my call kept being disconnected as soon I stated the reason for my call, then finally on my fourth attempt, I was told to call this number ***. I called the number and the person whom I spoke to advised me to contact the call center AGAIN because she is in no position to help. The contact center agent gave me that number because she said the R305 cannot be credited back into my MRP account, they can only reload the airtime on my number, yet the one that refers me back to the contact center says the airtime cannot be reloaded because it was a direct recharge and I need to advise the contact center to credit my MRP account.

I want the money credited back either into my MRP contact, or airtime loaded to my cell number. Your people are just clueless and very quick to pass on the baton to someone else, they have ZERO sense of customer service.