****** of my refund

On 24/12/ 2015, I went to Mr Price Kids in Mabopane to finish off on the Christmas shopping for my siblings. Some of the items I had previously bought had to be exchanged. I managed to exchange some of the items, while some I couldn't find sizes and had to ask for a refund. As I initially paid for the items using my debit card, my refund would be processed via EFT. After a week I noticed that my refund hadn't reflected on my bank statement so I went to the store and asked them how long it will take for the refund to be processed. They informed me that it will take 10 business days. Seeing that it was December holidays, I decided to let it pass and wait for January. In January I decided to call the Mr Price helpline. They put me through to the Mr Price Kids and I spoke to the manager (can't recall his name) and informed him of my query. He advised me that the person that was assisting me didn't process my EFT refund and took the money for himself. He mentioned that the person was suspended and awaiting a hearing. He told me that he will attend to ensuring that I get refunded. on 7/3/2016 I called Mr Price again and this time I didn't get any assistance whatsoever NOR MY REFUND.