Ridiculous helpline service and no Delivery

This is my first time ordering online. I will never do it again. The order took 2 weeks to deliver and that was my non furniture items. My furniture item were delivered 5 days after that. I think that is a ridiculous waiting period for a local company. It gets worse, i paid for an item that never arrived in the delivery. The item was logged on the drivers list that i managed to see. The delivery was made to the security guard and not my house. I have tried numerous times to get through to the help line. When i did i was told that an email was sent to the courier and they cant help me? I want the item i paid for! It is unacceptable to have to try so hard to get through to the helpline!