Ridiculous, embarrassing, 0 stars

<p>This was the most ridiculous service I've ever had and most embarrassing experience. My boyfriend and I are on holiday In Pretoria and I needed new bra's so I went to the kolonnade mall and found a pair I liked for R130 went home fitted it on and the one is perfect so am wearing it but other one snapped before I even had it over my shoulder, we decided to take it back to exchange but I had to wear the one that is fine because I'm on holiday and had no other one. They tell me to stand in the queue again and it's ridiculously long I asked them nicely to please assist me without me having to stand in that que again but no luck so I asked to speak to manager witch also took forever only for her to tell me that it's a procedure, my point is that it's not my fault their stuff broke and I'm not here on holiday to spend my holiday in ques . I ended up standing in the que, when I finally came to the front they wanted me to go home and get the other bra, when I explained to him that I have the other bra on and am on holiday so had no choice he could still not help me and I was not going home to take it off only to come neck and stand in a que AGAIN which is what he wanted so I ended up having to go to fitting room and take of the bra and give it back because they are UNABLE to switch 1 bra out of a pair despite the fact that I had the one on they made me take it off to exchange for another pair with the result that I decided to take my money as I'm not happy to spend money at a place that cares less than nothing about their consumers and let's their consumers walk out their shop without a bra on because they were unable and UNWILLING to help </p>