Ridiculous customer service

Order: ***

Ridiculous service from Mr Price. I have been blatantly ignored by the consultants on email. I tried to phone and could not get through. I placed an online order for store pick up for a gift for someone and I get a notification via email stating that my order was on hold due to one of the items not being in-stock. I couldn't cancel the order or request a refund. The order was meant to be collected at a store in Durban and I reside in JHB. Now the order was shipped with only one item. It would be nice if your consultants actually responded to customers. It is rude to not provide any feedback. I will really think twice before shopping at Mr Price in the future. Online shopping is supposed to be a convenient experience