Ridiculous customer experience

I made a purchase last month and I was double charged as I only realised on my bank statement. Then a week later I drove to the store to claim for the repeated transaction. I was assisted by a lady called Kedibone. She was very helpful and investigated the matter, a request was logged with the help desk for more investigation : Log ***. Then days later Kedibone called me to come collect my money at the store. I had no problem with driving back to the store and collecting my money as she explained that they can not reverse the transaction and load the funds back to my account. <br> <br> Yesterday I drove to the store to collect the money and physically deposit back to my account. When I got to the shop, I explained my situation to a guy that was assisting in the counter area, he said hell assist me and went to the back then came back 10min later only realise that he had forgotten about me. Then he asked a lady by the counter to call for Kedibone on the intercom speakers. I am left standing on my own for 20min and no 1 comes to my assistance. I once again approach the guy and ask for assistance then he tells me that Kedibone will come, now I have spent 40min at the store still waiting.