Ridiculours Service

Good day

My name is Martha, and I would like to express my unsatisfactory with the service and treatment I received after making an online purchase on the 12 of November 2022, which was cancelled the next day on the 13 November 2022 due to your system error, "they explained " only one order was processed and have received the confirmation via email. I made a purchase using my Mr Price account and the money was returned back into my card, I called Mr. price customer service to complain about my cancellation and the lady who was assisting me said to me she remembers the cancellation as she was there when It was cancelled however I did not request for the cancellation. She could not give me a valid reason as to why my orders were cancelled yet my friend's order went through and we made purchases at the same time, same day, I was then advised to send an email which I did and my ticket was closed after 7hours with no resolution.

When I called the store again, I received no assistance and no one willing to check my order and ensure that I receive all of my purchases instead I was told that I will never receive the order because it was cancelled. I requested to speak to a manager and was advised that I would receive a call within 24 hours and I STILL have not received any feedback TWO MONTHS LATER.

I went to the store today 04/01/2023 to collect 1 order which was processed however the store did not receive the package I paid for; they only received the orders that were cancelled, so I did not receive anything from Mr Price to date.

NB:My friend received the orders and I have the reference numbers for those orders

I AM A VERY UPSET CUSTOMER AND I WOULD LIKE TO RECEIVE MY PURCHASES, I DO NOT WANT THE MONEY I WANT WHAT I BOUGHT AS YOUR CUSTOMER OF OVER 5 YEARS!!!

YOUR CUSTOMER SERVICE IS ABSOLUTELY RIDICULOUS!!!!