BK
Boitumelo K

1 reviews | Active since Sept 2022

17 Oct 2024, 10:54

Revolting Service

come here with a distasteful experience I had at Mr Price kids,I went in monday at around 18:40 as i knew they close at 19h00 to purchase some clothes for my son.I work in Kempton Park and knock off at 18:00 so i rushed to the mall because its close to home and atleast the hours suits my work time.

To say the least from when i walked in I was given dirty looks for entering at that time which i understood coz its almost knock off time,I purchased a few items as quickly as i could and left.The next day I went in again as i had to exchange 1 item as it was a lil big for my son and again when i walked in,distasteful looks from the staff who had to look for a pen to mark the item i was exchanging.I then proceeded to see if I could find a different size,seeing that i couldnt i walked up to the till to get a refund at 18:45 and for some reason the lady at the till was annoyed and requested i produce the card i used to purchase which i did and she called the manager for authorization and she took her precious time and also gave me dirty looks.After she authorized i had to sign and again no pen insight which i was rushing coz i wanted to go to another shop and eventually was done.Upon me leaving the one lady was mopping the floor everywhere and rudely said i need to go the other way round as it was wet but the whole floor was wet all over i didnt know where to walk.As i walked away i could feel the disgusted looks from them i felt very unpleasant. They are uncouth needless to say.🚮🚮🚮🚮

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Replies (1)
Mr Price
Mr Price's reply17 Oct 2024, 11:01
Official
Hi Boitumelo Kekana

Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. The area manager for Mr Price Mall at Carnival will be in contact with you shortly. 
 
Kind Regards
Mr Price