IS
Inshirah S

1 reviews | Active since May 2013

29 Jul 2017, 17:59

Return Policy Is A Total Lie

<p>On the 29/07/2017 purchases were made on my credit card to just over R700.00. On that very same day I tried to return all items and was told that unfortunately they could not refund me and due to the amount I will have to take a gift voucher. Are you serious??? This is a total breach and Mr Price should then state in black and white that you do not get a refund but a voucher instead??!!!! I am appalled and feel like taking this to the media and the ombudsman! My card was ****** and canceled and a voucher is not going to pay for the damage done but actual money! I honestly would just like Mr Price to refund me and not with a voucher but with the money! I have had to take the items back as I refused the voucher and leave a complete loser in all of this. I do hope management will be contacting me before I take this further.</p>

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Replies (1)
Mr Price
Mr Price's reply01 Aug 2017, 12:34
Official

Good day

Please accept our apologies for the above incident.

Your post will be sent off to the Regional Manager for Wynburg and you will receive personal feedback shortly.

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP

Many Thanks

Mr Price