NL
Nicole L

1 reviews | Active since Sept 2014

15 Apr 2019, 08:28

Return policy

On Saturday 13th April 2019 at about 11:48 I went to your store in V&A Waterfront to return a MESH TURTLE NECK BODYSUIT I bought on the 9th March because the stitching of the top came loose and I could not fix it. I got a weird look from the cashier and the manager on duty as if I had broken the top. The cashier in her language spoke to the manager and the manager told me that I cannot return the top because on the slip state that items can only be returned within 30day of purchase, so I told her but I am returning this because the item is damaged and as far as I know MR PRICE damaged/repair items policy is 6 months, and the more she telling me, NO it is not it is 30days, I told so what must I do with this broken top because I cannot fix it, she then in her language told the cashier to pass a credit and I then took something else.

1. The cashier or the manager wasn't customer friendly. 2. How can the cashier and manager not know the policy of MR PRICE and they work there. 3. How can the damaged item policy be returned within 30days

I won't be supporting MR PRICE any longer, once I am done paying my account I will be closing it.

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